Top Qualities of an Exceptional Pub Manager

Many people enjoy spending quality time with their friends and family members within the four walls of a pub. No doubt that a good vibe and high standards of hygiene today make a pub an ideal place for hanging out, but it is the skillset of the pub manager that goes a long way in making it a favorite spot for its patrons. He is the one who ensures high standards of customer service, organizes live music events, undertakes stock checks regularly, does asset tracking, and manages the staff. So, there must be certain qualities that make an ordinary pub manager an exceptional one! Let’s dig deeper.

Highly Organized

According to Benjamin Franklin, “For every hour spent in organizing, an hour is earned”. A pub manager is well aware of this fact and never underestimates the power of organizational skills. His work schedule can be extremely hectic. He may have to do a lot of work simultaneously on a busy day. Having excellent organizational skills helps him to manage his staff, listen to a worrisome vendor over the phone and ensure a smooth workflow all at once, and that too while maintaining a professional attitude!

Excellent Communicator

A pub manager had to communicate efficiently with various stakeholders, vendors, customers, senior management, and staff members. Excellent communication skills not only make his work easy but also rule out any possibility of miscommunication. A pub manager looks for both verbal and non-verbal clues to ensure a good vibe.

Ability To Learn

While many say that passion is an essential trait of a pub manager, the ability to learn and improve proves more valuable in the long run to succeed in this profession. The job is not a typical 9 to 5, and he may have to encounter many tricky situations which can prove tough without an innate ability to learn new skills.

Strong Motivator

A lot of people quit their job due to a lack of motivation at their workplace. An exceptional pub manager went out of his way to train, motivate and keep his staff happy. While a happier workforce promises better customer service, it saves money and time that otherwise goes into the lengthy hiring process.

Customer service

The one who can read his customers like a book can take steps to retain them and keep them happy! Pub managers usually master this art to ensure brilliant customer service. He remains aware of the fact that different people visit his pub for entirely different reasons. So a little bit of knowledge of those reasons helps him in delivering excellent customer service.

Apart from having all these top qualities, an exceptional pub manager remains dedicated and passionate about his job. He remains aware of the new trends within the industry and works consistently to create a positive work atmosphere. While a formal qualification is not crucial, having a diploma or degree in hotel management also proves helpful to enjoy an edge over other candidates eyeing to become a successful pub manager.